Compatibility Check - Ensuring your device/network is compatible with Grapevine

Go to this page to verify your computer & network are compatible with Grapevine.

Having problems?

Try the Troubleshooting tips below. If problems persist, contact us at team@grapevine.today.

• ☎︎ Leave your phone # if you would like us to call you. We oftentimes respond within minutes if between 8am-11pm EST.

Q: My camera or microphone isn't working.

First, see if your camera works with this 3rd party tool: https://webcammictest.com/

If it doesn't work there, the problem is likely with your browser/device, but you can try these steps next:

1. Switch to Chrome, if using a different browser.
2. Were you prompted to grant camera/microphone access when joining? You need to click 'Yes' when prompted. If you are not prompted...
   • Click the Lock Icon (if in Chrome/Firefox) on the left side of the address bar, then make sure Camera/Microphone is NOT set to 'Block'.
   • Check your computer's security settings to ensure your browser has camera access. On a Mac, you go toSystem Preferences > Security & Privacy, select the "Privacy" tab at the top of the window, select "Camera" from the list and make sure Google Chrome/Firefox is enabled.
3. Are you using a VPN?  Turn it off and refresh the page.
4. Try restarting your browser.  Oddly enough, this is sometimes all it takes to fix the problem!
5. If on a corporate network, you may need to use a different network. We continue to add support for more of these network types.
   • Want us to try to get your network working? Contact us and we can schedule a troubleshooting call.
6. Still no luck? Contact us at team@grapevine.today

Q: I'm having connection issues. ex. People are dropping in/out.

1. Are you using a VPN? Turn it off and refresh the page.
2. Do you see a connection speed measurement at the bottom of your screen? If it is bright red or orange, that means your connection is very weak and you will likely encounter problems — especially when talking in larger groups.

   

3. Switch to Chrome, if using a different browser.
4. If on a corporate network, you likely need to use a different network. We continue to add support for more of these network types.
   • Want us to try to get your network working? Contact us and we can schedule a troubleshooting call.
5. Try restarting your browser.
6. Still no luck? Contact us at team@grapevine.today