Compatibility Check - Ensuring your device/network is compatible with Grapevine
Go to this page to verify your computer & network are compatible with Grapevine.
Having problems?
Try the Troubleshooting tips below. If problems persist, contact us at team@grapevine.today.
- ☎︎ Leave your phone # if you would like us to call you. We oftentimes respond within minutes if between 8am-11pm EST.
Q: My camera or microphone isn't working.
First, see if your camera works with this 3rd party tool: https://webcammictest.com/
If it doesn't work there, the problem is likely with your browser/device, but you can try these steps next:
- Switch to Chrome, if using a different browser.
- Were you prompted to grant camera/microphone access when joining? You need to click 'Yes' when prompted. If you are not prompted...
- Click the Lock Icon (if in Chrome/Firefox) on the left side of the address bar, then make sure Camera/Microphone is NOT set to 'Block'.
- Check your computer's security settings to ensure your browser has camera access. On a Mac, you go toSystem Preferences > Security & Privacy, select the "Privacy" tab at the top of the window, select "Camera" from the list and make sure Google Chrome/Firefox is enabled.
- Are you using a VPN? Turn it off and refresh the page.
- Try restarting your browser. Oddly enough, this is sometimes all it takes to fix the problem!
- If on a corporate network, you may need to use a different network. We continue to add support for more of these network types.
- Want us to try to get your network working? Contact us and we can schedule a troubleshooting call.
- Still no luck? Contact us at team@grapevine.today
Q: I'm having connection issues. ex. People are dropping in/out.
- Are you using a VPN? Turn it off and refresh the page.
- Do you see a connection speed measurement at the bottom of your screen? If it is bright red or orange, that means your connection is very weak and you will likely encounter problems — especially when talking in larger groups.
- Switch to Chrome, if using a different browser.
- If on a corporate network, you likely need to use a different network. We continue to add support for more of these network types.
- Want us to try to get your network working? Contact us and we can schedule a troubleshooting call.
- Try restarting your browser.
- Still no luck? Contact us at team@grapevine.today